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| FAQ |
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Q. I am not sure that I clearly understand the item condition, accessories, etc. of the item I wish to bid on because I cannot read Japanese. |
A. Don't worry. Please feel free to contact us. We will search and answer your questions for you. Item conditon is very important. After you order, we will check whether your expected condition is same as the condition of selling item. |
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Q. Why do I have to pay the shipping fee in the last payment? |
| A. Shipping fee depends on the item weight. Until I get your item, I could not measure and know the total weight. If I estimate the weights and request payment, you might get overcharged. This is against our policy. The shipping fee should be the real cost that I paid to get your item in Japan and to send it to your country. |
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| Q. I intend to order many items. Any special service? |
| A. Yes. After you order many items, owner of Japan Shopping Service will contact you and offer you an easier and quicker way of transacting and also provide discounted comission fees. |
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| Q. I ordered 3 items in a single transaction. Should I pay for each item separately? |
| A. No. Payments are done per transaction. For example, if you ordered 3 items in a single transaction, you need only a single payment for all 3 items. |
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| Q. Where can I see my order status? |
| A. You can see the order status in "My Account" section. |
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| Q. I am interested in an item that is limited, needs a coupon or requires a postcard to apply. Can I order it? |
| Yes. We can get and send it to you. Please email purchase@japantoy.biz with the details. The URL or photo copy of your item will be most helpful for us. |
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| Q. I am interested in an item that is limited, needs a coupon or requires a postcard to apply. However, I don't have the necessary coupon or application postcard. |
| A. We will arrange to get it. Just email purchase@japantoy.biz with the details. The URL or photo copy of your item will be most helpful for us. |
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